F AQs
Below are the questions we receive most frequently. If you have a question that isn’t answered below, feel free to get in touch with us on Facebook.
We’re just wrapping up our Christmas plans – to be announced shortly!
It’s free with separate charges for Skate Outdoors and the wheel. Certain attractions can get fully booked during peak times, so we recommend that you book in advance on the website where possible.
- Please book your ice skating tickets here
Festive message from the busy Christmas Tree Wonderland elves* please be aware of pedlars operating throughout Christmas Tree Wonderland, although they may look pretty, the illuminations being sold are not official merchandise. Similar products have found to be unsafe elsewhere in the UK and should you choose to buy, please check the quality before giving them to your munchkins!
We have tried to do our best to make Christmas Tree Wonderland accessible to as many people as possible but if you have any queries or would like to know more specific information then please check out our Detailed Trail and Light Show Page
Why not come and ask him yourself! And don’t forget to say hello to all his magical elves too. We hope you’ve been very VERY good this year…
Christmas just wouldn’t be Christmas without a visit to Santa… it’s the perfect way for children to get into the festive spirit. Meet the man himself and receive a gift.
This year Santa will be at home in Beales of Bournemouth from November 18th to December 24th. Book your tickets today!
Tickets are £9 per child.
Your invoice is confirmation of your order, please print the invoice or bring your mobile with a copy of the order confirmation email when visiting the Grotto. If you have a query regarding your booking please contact Beales of Bournemouth via phone – 01202 552022 or email customerservices01@beales.co.uk
Yes – the trail runs through our Lower Gardens and down to the seafront which is wheelchair friendly. See separate websites for individual attractions, e.g. Big Wheel and Skate Outdoors.
Yes, dogs are allowed as long as they are on a lead. The trail runs through our Lower Gardens and down to the seafront. Please note that the festival involves noise, lights and pyrotechnics.
For lost property queries, please go to the Tourist Information Centre at Pier Approach, Bournemouth Seafront.
You hire mobility scooters from G E Bridge & Co, 123-125 Old Christchurch Road, Bournemouth, BH1 1EP. Call 08000 151102 or visit bournemouthmobilityhire.com for more information
Christmas Parking 2019 – selected car parks (not available at on-street pay and display meters)
Free parking Thursday evenings from 4pm
December 5, 12 and 19
Free Sunday parking
December 1,8,15 and 22
Selected car parks
Richmond Gardens Multi-Storey, Eden Glen, Central, Richmond Hill, Winter Gardens, Braidley Road Bridge, West Hill,
Town Hall Forecourt, Town Hall Extension, Town Hall Annexe, Avenue Road Multi-Storey
The Alpine Market is open every day 10:00-19:30 Mon-Sat and 10:00-18:00 Sundays (excluding Christmas Day and January 2nd).
You can find a downloadable map here
Christmas Tree Wonderland will return each year for the four years 2018 – 2021.
There are a number of car parks in the town centre which can be found online at www.bournemouth.gov.uk.
Yes you can, Yellow Buses provide fast and convenient routes straight into Bournemouth Town Centre and the coastal villages. Plan your festive journey here
The open-top Christmas themed bus will be running throughout the holiday season, giving you the best seat to view Bournemouth and the surrounding villages and all of the spectacular lights on display!
For more information and to book tickets click here
In the centre of the Lower Gardens.
Christmas Tree Wonderland comes to life everyday from midday till Midnight.
2019 Prices
| Adult | £6.00 per ticket |
| Child | £5.00 per ticket |
| Family (2A + 2C) | £20.00 per ticket |
| Senior Citizens | £5.00 per ticket |
| Student | £5.00 per ticket |
There’ll be a feature illumination at each location. We are anticipating themed offers and displays from shops and businesses in these areas. We are currently working to establish exactly which businesses will be participating.
Events will be staggered throughout the festive period and are focussed around the coastal village centres. Details TBC.
Most of Christmas Tree Wonderland is flat and level for buggies. There are also baby changing facilities at various disabled toilets situated around the site.
- Please book your ice skating tickets here
Prices for 2019 below.
SKATE OUTDOORS
| TYPE | PRICE |
| ADULT | £11.50 |
| CHILD (U16) | £9.50 |
| CONCESSION (STUDENT/OAP) | £10.50 |
| FAMILY (2 Adults + 2 Children or 1 Adult + 3 Children) | £38.00 |
SKATE AID
The new ‘Sled’ skate aid allows younger ones a more sure-footed experience. £4.50 each. Pre-booking is advised
Make sure you tag @xmastreewonderland on Instagram.
Yes! The dates for 2020 will be 20th November to 3rd January 2021
More details to follow
