F AQs

 

Below are the questions we received most frequently for previous years and for 2021. If you have a question that isn’t answered below, feel free to get in touch with us on Facebook.

 

19th November 2021 – 2nd January 2022

It’s free with separate charges for SKATE Ice Rink, the carousel and some other attractions. Certain attractions can get fully booked during peak times, so we recommend that you book in advance on the website where possible.

  • Please book your ice skating tickets here
  • If you have symptoms, stay away and get tested
  • The quieter times you can visit are pre 5 pm or post 8 pm.
  • During busy times, if the path is too busy, take an alternative route and visit that installation later
  • We recommend the use of face masks during busy times
  • Use the hand sanitiser stations across the site to protect yourself and others
  • Wash hands regularly

We have heard that Santa is popping to Bournemouth and will be strolling around Bobby’s department store from 27 November. Keep an eye on their social pages for updates here.

Festive message from the busy Christmas Tree Wonderland elves* please be aware of pedlars operating throughout Christmas Tree Wonderland, although they may look pretty, the illuminations being sold are not official merchandise. Similar products have found to be unsafe elsewhere in the UK and should you choose to buy, please check the quality  before giving them to your munchkins!

Yes – the trail runs from Lansdowne to the Triangle, the Square, then through our Lower Gardens and down to the seafront which is wheelchair friendly. See separate websites for individual attractions, e.g. SKATE.

Yes, dogs are allowed as long as they are on a lead. The trail runs from Lansdowne to the Triangle, through our Lower Gardens and down to the seafront. Please note that the festival involves noise, lights and pyrotechnics.

For lost property queries, please go to the Tourist Information Centre at Pier Approach, Bournemouth Seafront.

You hire mobility scooters from G E Bridge & Co, 123-125 Old Christchurch Road, Bournemouth, BH1 1EP. Call 08000 151102 or visit www.bl-care.com for more information.

Yes, we have free parking in the following car parks on Thursday 2, 9, 16 and 23 December from 4-10pm and on Sunday 28 November as well as Sunday 5, 12, 19 December from 10am-6pm:

Richmond Gardens, Eden Glen, Central. Richmond Hill, Winter Garden, Braidley Road Bridge, West Hill, Town Hall Forecourt, Town Hall Extension, Town Hall Annexe, Avenue Road.

The Alpine Market is open every day 10am- until late (excluding Christmas Day and January 2nd).

Christmas Tree Wonderland will return each year for the four years 2018 – 2021.

Yes, Christmas Tree Wonderland and it’s lights will be returning November 19th 2021 – January 2nd 2022.

The illuminations will be turned on as it gets dark on 19 November with ancillary entertainment taking place around the site between 4pm and 8pm to mark the start of the event.

We have a number of regular bus services available across the conurbation as well as regular train services into Bournemouth town centre – a short walk to the start of the Christmas Tree Wonderland trail. Courtesy of our partners at Yellow Buses and South Western Railway you can travel to the festive illuminations sustainably.

Christmas Tree Wonderland is an outdoor event so make sure you dress appropriately as we open in rain, snow or shine!

Skate operates in all but the most extreme weather conditions. Please check with them directly in such circumstances.

You can find car parks and view all the parking information by visiting the BCP Council parking page.

Yes you can, Yellow Buses provide fast and convenient routes straight into Bournemouth Town Centre and the coastal villages. Plan your festive journey here

 

Christmas Tree Wonderland comes to life everyday from midday till Midnight.

There’ll be a feature illumination at each location as part of the trail. Details are follows, Lansdowne roundabout will be sparkle with trees from each direction, with more festive tree lighting in Horseshoe Common and Christmas Trees in the triangle. Don’t forget to see our walk-though bauble at Old Christchurch Road, our colour changing 10 metre tree at Beale Place and the Giant Santa on the way up to the Triangle.

In addition to all of the illuminations for Christmas Tree Wonderland, the coastal villages are also beginning to look a lot like Christmas, lighting up in readiness for the festivities and providing a programme of entertainment that extends out to many locations.

Southbourne and Westbourne are going to be a feast for the eyes this Christmas with shops running window display competitions. Santa is getting busy in Boscombe with selected dates in his grotto at the Sovereign Centre. All of these lovely locations are also festooning for the season.

But if it’s lights on a big scale we’re talking, Freddy the giant friendly teddy has arrived bringing festive cheer to Westbourne, sitting at the entrance to the arcade.

For the ho ho ho wow factor, come and see the giant 4-metre lit-up Santa in Tuckton, in the carpark at the Riverside!

There’s also a cheeky giant squirrel on the cliff – maybe he’s come to say hi to the famous grazing cliff goats!

Keep your eyes on the ‘Love’ facebook channels as well as Christmas Tree Wonderland this season and you’ll discover where to see a whole lot more including reindeer, donkeys and a magical sprinkling of sparkle and joy!

 

Most of Christmas Tree Wonderland is flat and level for buggies. There are also baby changing facilities at various disabled toilets situated around the site.

  • Please book your ice skating tickets here

Prices for 2021/22 below.

Ticket TypeTicket Tariff
Adult£12.50 per ticket
Concession£11.50 per ticket
Child£10.50 per ticket
Family£41.00 per ticket

 

Make sure you tag @xmastreewonderland on Instagram.

Bournemouth’s Coastal BID & Town Centre BID (Business Improvement District) and BCP Council with sponsorship from Yellow Buses, South Western Railway, PaybyPhone and Chase, the Digital Bank.

The walkthrough 60ft Bournemouth Wonderland Tree will be in the centre of the Lower Gardens. Don’t forget to watch one of our tree shows on the hour and half hour between 4pm and 9:30pm inclusive.

In addition to the trail, there’s an Alpine Village with Christmas Markets where you can buy that all-important present, enjoy festive treats and nibbles and take in the atmosphere at the popular Alpine bar.

At the current time, the carousel is only accepting cash – we’ll update this page when that changes.

This year we have got a carousel for everyone to enjoy in place of the big wheel, which has been taken away for refurbishment.

South Western Railway

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